Smart Board Troubleshooting

Tips for Troubleshooting the Smart Board

Smart BoardTroubleshooting
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Smart Board Troubleshooting

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Tips for Troubleshooting the Smart Board
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  1. Smart Board

    Slide 1 - Smart Board

    • Troubleshooting
  2.   The User Guide contains useful information such as installing,          	connecting, maintaining, and troubleshooting your Smart 	Board.

    Slide 2 - The User Guide contains useful information such as installing, connecting, maintaining, and troubleshooting your Smart Board.

    • Please refer to it when you are installing your Smart Board for the first time or connecting a new computer to your Smart Board.
    • http://tinyurl.com/SBUserGuide
    • SMART Board 600 and D600 Series User Guide
    • SMART Board 600 and D600 Series
    • 2
  3.   If your projector isn’t installed in a fixed location, you can 	correct many image problems by shifting your projector or 	adjusting its zoom lens.

    Slide 3 - If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your projector or adjusting its zoom lens.

    • Complete the following steps only as required.
    • 1. If the left and right edges of the projected image aren’t parallel, raise or lower your projector at the front or back until the edges are parallel.
    • 2. If the top and bottom edges aren’t parallel, turn the projector slowly until the edges are parallel.
    • Adjusting the Projected Image
    • SMART Board 600 and D600 Series
    • 3
  4. 	3. Adjust the image size by moving the projector forward or backward to		    increase or reduce the image size, until it correctly fills the screen.

    Slide 4 - 3. Adjust the image size by moving the projector forward or backward to increase or reduce the image size, until it correctly fills the screen.

    • 4. Make fine adjustments to the image level and size according to your projector manufacturer’s instructions.
    • 5. Create a clear image by adjusting your projector’s focus function.
    • Adjusting the Projected Image
    • SMART Board 600 and D600 Series
    • 4
  5.   If your Smart Board behaves erratically or becomes unresponsive, you 	might be able to restore normal operation by resetting your Smart 	Board.

    Slide 5 - If your Smart Board behaves erratically or becomes unresponsive, you might be able to restore normal operation by resetting your Smart Board.

    • First, try to reset your Smart Board by disconnecting and then reconnecting the USB cable.
    • This step turns the power off and back on, resetting all components.
    • Resetting your Smart Board
    • SMART Board 600 and D600 Series
    • 5
  6.   If reconnecting the cables didn’t work, use the tip of a pen tray pen 	to press the Reset button.

    Slide 6 - If reconnecting the cables didn’t work, use the tip of a pen tray pen to press the Reset button.

    • The Reset button is on the side of your Smart Board. It lets you reset the controller if the Smart Board stops responding or is in the wrong mode.
    • Resetting your Smart Board
    • SMART Board 600 and D600 Series
    • 6
  7.   You can see the Ready light in the lower-right corner of your 		 Smart Board’s frame.

    Slide 7 - You can see the Ready light in the lower-right corner of your Smart Board’s frame.

    • The Ready light indicates the Smart Board’s operating status.
    • The Ready Light
    • SMART Board 600 and D600 Series
    • 7
  8. Slide 8

    • The Ready Light
    • SMART Board 600 and D600 Series
    • Ready Light State
    • Meaning
    • Solid Red
    • Your Smart Board is receiving power, but it isn’t communicating with your computer.
    • Solid Green
    • Your Smart Board is receiving power and is communicating successfully with SMART Product Drivers and your computer.
    • Flashing Green
    • Your Smart Board is receiving power and is communicating successfully with your computer’s operating system. Tools such as the pens, eraser, keyboard, and help button don’t work.
    • Flashing or Solid Amber
    • The controller module is in a service mode or has detected a software error.
    • 8
  9.   If you experience a problem with your Smart Board, you can 	troubleshoot it by using the Ready light, in conjunction with 	other observable symptoms and behaviors.

    Slide 9 - If you experience a problem with your Smart Board, you can troubleshoot it by using the Ready light, in conjunction with other observable symptoms and behaviors.

    • The User Guide includes flow charts that help you to diagnose the issues and help you solve the problem.
    • These flow charts are easy to follow and extremely helpful.
    • Refer to pgs. 42 – 46 of the User Guide for the Flow Charts.
    • Troubleshooting using the Ready Light
    • SMART Board 600 and D600 Series
    • 9
  10.   If the Ready light indicates that your Smart Board is 	operating normally, but you’re still experiencing 	problems, refer to the troubleshooting tips in the 	table on the next few slides.

    Slide 10 - If the Ready light indicates that your Smart Board is operating normally, but you’re still experiencing problems, refer to the troubleshooting tips in the table on the next few slides.

    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 10
  11. Symptom/Observation

    Slide 11 - Symptom/Observation

    • Cause
    • Solution
    • There’s no image projected
    • on your Smart Board’s screen, or a “No Input” message
    • appears.
    • Your projector isn’t
    • receiving a video signal.
    • Check the video cable connections.
    • Check that the correct video input is selected
    • on your projector.
    • Make sure that your projector is on and that
    • it’s connected to a power source.
    • If you’re using a laptop computer, switch the
    • external video connection on. Refer to your
    • laptop’s user’s guide for more information.
    • Your computer is in
    • standby mode.
    • Move the mouse or touch any key on your keyboard to bring your computer out of standby mode.
    • Your computer is off.
    • Turn on your computer and then log on as usual.
    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 11
  12. Symptom/Observation

    Slide 12 - Symptom/Observation

    • Cause
    • Solution
    • The projected image is blurry, too large or doesn’t completely fill your Smart Board’s screen.
    • Your projector’s position, zoom and focus settings aren’t adjusted.
    • Adjust your projector’s position, zoom and focus settings.
    • Refer to your projector’s manual for more information.
    • Touch isn’t accurate. The
    • pointer doesn’t appear
    • directly below your finger.
    • When you write on the
    • screen, your writing
    • appears at a slight distance
    • from the pen.
    • Your Smart Board isn’t oriented properly.
    • Orient your Smart Board.
    • To start the orientation, press and hold both the Keyboard and Right-Click buttons on the pen tray at the same time.
    • Pick up a pen from the pen tray.
    • Beginning at the upper-left corner of the screen, touch the center of the target firmly with the tip of the pen until the target moves to the next point.
    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 12
  13. Symptom/Observation

    Slide 13 - Symptom/Observation

    • Cause
    • Solution
    • The SMART software icon
    • doesn’t appear in the
    • Windows notification area
    • or the Mac Dock.
    • SMART Board Tools
    • isn’t running.
    • Start SMART Board Tools.
    • For Windows computers, select Start >All Programs >SMART Technologies >SMART Product Drivers> SMART Board Tools.
    • For Mac computers, select Finder >Applications >SMART Product Drivers >SMART Board Tools.
    • SMART Product Drivers
    • aren’t installed.
    • Install SMART Product Drivers on your computer.
    • For details about installing SMART Product Drivers, see Installing SMART software on page 22 of the User’s Guide.
    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 13
  14. Symptom/Observation

    Slide 14 - Symptom/Observation

    • Cause
    • Solution
    • No pointer is visible on the screen, and when you touch the screen, a colored line appears.
    • A pen is missing or isn’t
    • positioned properly in its pen tray recess.
    • Replace the missing pen.
    • Place a sticky note over the sensor in the empty tray.
    • Your pen, dry erase marker, or old style (black) SMART pen doesn’t reflect infrared light and the pen tray sensors are unable to detect it.
    • Wrap light-colored tape on the pen to make it more reflective.
    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 14
  15. Symptom/Observation

    Slide 15 - Symptom/Observation

    • Cause
    • Solution
    • The pointer snaps back to one location when you lift the pen or your finger from the screen.
    • The resistive surfaces are in constant contact at the location to which the pointer returns. An object that hits or presses on the front sheet, leaving a permanent depression, can cause this issue.
    • Gently pull the front sheet away from the back sheet using a piece of tape or a small suction cup.
    • If the problem goes away while you pull but returns when you release the tape or suction cup, you might have to return your Smart Board for repair.
    • The pointer moves erratically or gaps appear when you draw with the pen.
    • The USB power from your
    • laptop, computer or USB
    • extender is too low to
    • power your Smart Board.
    • Substitute another computer.
    • or
    • Eliminate or substitute the USB extender.
    • or
    • Install a powered USB hub.
    • Troubleshooting Tips
    • SMART Board 600 and D600 Series
    • 15
  16.   The Help Center contains links to a wide range of information, including 	procedures, concepts, help with applications, SMART tool descriptions, 	troubleshooting hints and more.

    Slide 16 - The Help Center contains links to a wide range of information, including procedures, concepts, help with applications, SMART tool descriptions, troubleshooting hints and more.

    • Access the Help Center by pressing the Help button on the pen tray, using the SMART software icon in the Windows notification area or Mac Dock, or accessing this link:
    • http://onlinehelp.smarttech.com/english/windows/help/notebook/11_4_0/Index.htm#cshid=index
    • Additional Help
    • SMART Board 600 and D600 Series
    • 16
  17.   SMART Training and Professional Development offers free 	learning resources, hands-on lessons and information on how 	to get more training.

    Slide 17 - SMART Training and Professional Development offers free learning resources, hands-on lessons and information on how to get more training.

    • http://www.smarttech.com/Training
    • SMART Technical Support Center can offer assistance as well.
    • http://smarttech.com/Home+Page/Support/Browse+Support
    • Additional Help
    • SMART Board 600 and D600 Series
    • 17
  18. Reading Materials:

    Slide 18 - Reading Materials:

    • SMART Board Basics for Teachers
    • http://www.brighthubeducation.com/teaching-methods-tips/68850-how-to-use-a-smart-board-basics/#imgn_0
    • Smart Notebook Training Beginner Session
    • http://centerville.k12.in.us/1-1%20computing%20initiative/pdf/NB11_LWB_%20Beginner.pdf
    • Additional Help
    • SMART Board 600 and D600 Series
    • 18
  19. Videos:

    Slide 19 - Videos:

    • Complete SMART Board Tutorial
    • http://www.teachertube.com/video/complete-smart-board-tutorial-167098
    • Fuse School Smart Board tutorials
    • https://www.youtube.com/results?search_query=Fuse+School+Smart+board
    • Additional Help
    • SMART Board 600 and D600 Series
    • 19