How_to_have_a_Crucial_Conversation_with_your

Social Work Supervision
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How_to_have_a_Crucial_Conversation_with_your

Created 3 years ago

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Slide Content
  1. Nicole Willis

    Slide 1 - Nicole Willis

    • How to have a Crucial Conversation with your Supervisee?
  2. Definition of a Crucial Conversations

    Slide 2 - Definition of a Crucial Conversations

    • Crucial conversations are the day-to-day conversations where the stakes are high, opinions vary and emotions run strong.
  3. Opinions Vary

    Slide 3 - Opinions Vary

    • Stakes are high
    • Strong emotions
    • Three Elements of a Crucial Conversation
  4. Choose the most appropriate objectives that you would like to see from the conversation and set your expectations toward them.

    Slide 4 - Choose the most appropriate objectives that you would like to see from the conversation and set your expectations toward them.

    • Get Prepared
    • Collect the facts
    • Define your goals for the conversation
    • Crucial Conversation: Step 1
  5. Pay attention to your communication style.

    Slide 5 - Pay attention to your communication style.

    • How are you communicating?
    • Stop and think about your words and do not place blame or demean the individual. Do not intimidate, use harsh words or speak in anger. Keep the conversation safe and use constructive/positive words.
    • Establish a safe zone by looking for a mutual goal and showing respect
    • Crucial Conversation: Step 2
  6. Ask the person to share their thoughts.  Listen to the person, repeat back what you heard to make sure you all are on the same page.

    Slide 6 - Ask the person to share their thoughts. Listen to the person, repeat back what you heard to make sure you all are on the same page.

    • Crucial Conversation: Step 3
  7. Take action:

    Slide 7 - Take action:

    • Create an action-oriented plan with a dates/times of completion
    • Encourage responsibility by writing down the solution
    • Define the who, what, when, where and why
    • Crucial Conversation: Step 4
  8. Focus on the facts

    Slide 8 - Focus on the facts

    • Prepare for the conversation and stay on track
    • Remain respectful
    • Pick a neutral location if possible
    • Be willing to listen to your supervisee
    • Start and end on a positive note
    • Provide concrete examples
    • Key rules to having a Crucial Conversation
  9. Silence

    Slide 9 - Silence

    • Withdrawing
    • Avoiding
    • Masking
    • Controlling
    • Labeling
    • Attacking
    • Violence
    • Crucial Conversations Six Steps between Silence and Violence
  10. Professional

    Slide 10 - Professional

    • Giving feedback about bad behavior to your boss or supervisee
    • Approaching a boss who isn’t following policies
    • Critiquing a colleague’s work
    • Personal
    • Ending a relationship
    • Asking a friend to repay a loan
    • Dealing with a rebellious teen
    • Examples of Crucial Conversations in your Professional and Personal life
  11. Questions???

    Slide 11 - Questions???

    • Crucial Conversations