people in organisation 2

unit 4
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people in organisation 2

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  1. Business Functions and Organisation

    Slide 1 - Business Functions and Organisation

  2. Business Functions

    Slide 2 - Business Functions

    • Human Resources
    • Sales and Marketing
    • Research and Development
    • Production/Operations
    • Customer Service
    • Finance and Accounts
    • Administration and IT
  3. Human Resources

    Slide 3 - Human Resources

    • Recruitment and retention
    • Job descriptions
    • Person Specifications
    • Dismissal
    • Redundancy
    • Motivation
    • Professional development and training
    • Health and safety and conditions at work
    • Liaison with trade unions
  4. Sales and Marketing

    Slide 4 - Sales and Marketing

    • Market research
    • Promotion strategies
    • Pricing strategies
    • Sales strategies
    • The sales team
    • Product – advice on new product development, product improvement, extension strategies, target markets
  5. Research and Development

    Slide 5 - Research and Development

    • New product development
    • Product improvements
    • Competitive advantage
    • Value added
    • Product testing
    • Efficiency gains
    • Cost savings
  6. Finance and Accounts

    Slide 6 - Finance and Accounts

    • Cash flow
    • Monitoring income/revenue
    • Monitoring expenditure
    • Preparing accounts
    • Raising finance
    • Shares
    • Loans
    • Links with all other functional areas
  7. Production/Operations

    Slide 7 - Production/Operations

    • Acquiring resources
    • Planning output – labour, capital, land
    • Monitoring costs
    • Projections on future output
    • Production methods
    • Batch
    • Flow
    • Job
    • Cell
    • Efficiency
  8. Customer Service

    Slide 8 - Customer Service

    • Monitoring distribution
    • After-sales service
    • Handling consumer enquiries
    • Offering advice to consumers
    • Dealing with customer complaints
    • Publicity and public relations
  9. Business Organisation

    Slide 9 - Business Organisation

    • Organisation by type
    • Global businesses – complex organisation structures
    • National – organisation possibly stretches throughout the country
    • Regional – could be through a county or wider area (North West, South East, etc.)
    • Local – small organisations serving local area or community
  10. Business Organisation

    Slide 10 - Business Organisation

    • Authority – the right to make decisions and carry out tasks
    • Span of control – the number of people a superior is responsible for
    • Chain of Command – the relationship between different levels of authority in the business
    • Hierarchy – shows the line management in the business and who has specific responsibilities
    • Delegation – authority to carry out actions passed from superior to subordinate
    • Empowerment – giving responsibilities to people at all levels of the business to make decisions
  11. Administration and IT

    Slide 11 - Administration and IT

    • Managing estates – cleaning, health and safety, maintenance, security
    • Reception
    • Clerical work – reporting, recording, record keeping, communication
    • Overview of quality control
    • Use of IT systems
  12. Organisation Charts

    Slide 12 - Organisation Charts

    • Hierarchical Structure
    • Managing Director
    • Sales Director
    • Marketing
    • Director
    • Finance Director
    • A
    • B
    • C
    • D
    • Market
    • Research
    • Strategy
    • Purchasing
    • Manager
    • Sales
    • Manager
    • Accounts
    • Manager
  13. Organisation Charts

    Slide 13 - Organisation Charts

    • MD
    • Middle Management
    • Workers
    • Pyramidal Structure
    • Senior
    • Management
  14. Organisation Charts

    Slide 14 - Organisation Charts

    • Centralised/Entrepreneurial
    • MD
    • Finance
    • Production
    • Sales
    • Marketing
    • R&D
  15. Organisation Charts

    Slide 15 - Organisation Charts

    • Collaborative
    • Sales
    • Marketing
    • Production
    • Accounts
  16. Organisation Charts

    Slide 16 - Organisation Charts

    • Circular/Flat
    • Marketing
    • Sales
    • Production
    • Finance
    • R&D
  17. Organisation Charts

    Slide 17 - Organisation Charts

    • Project
    • Marketing
    • R&D
    • Sales
    • Finance
    • HR
    • Production
    • Matrix Structure
  18. Organisation Charts

    Slide 18 - Organisation Charts

    • Changes to business structures
    • Linked to new thinking on leadership and management
    • Less hierarchical
    • Emphasis on communication and collaboration between sections
    • Global businesses – more complex structures