Crucial Conversations - Solution
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Tags: Software Engineering
Slide 1 - Crucial Conversations
- One Weird Old Trick
- Create Commons Attribution 4.0 License.
- Material originally from Crucial Conversations.
- Material Produced by NCSU Software Engineering Faculty.
Slide 2 - Step 1: Pick the Right Goal
- Figure out what you really want
- School example
- The teammate to stop being lazy
- The teammate to commit more often
- The teammate to commit good quality code more often
- The teammate to contribute his fair share
- Work example
- The founder to admit he’s lousy at estimating
- The founder to see what a great estimator you are
- The founder to re-use the technology stack you propose
- The product to be successful
- Most people’s intuition is to “win the conversation”, but that’s never right
- Walk into the conversation with your goal in mind
- When you go to violence, step back, think “How would I act if I was trying to reach my goal?”
Slide 3 - Step 2: Divide Up Your Path
- Before you begin, divide your path into:
- The Facts
- The Story
- The Feelings
- The Actions
- You’re working for a small startup of about a dozen people.
- The founder has a vision for the product, but you think his plan for implementing it is flawed; it will take too long to implement a technology stack that doesn’t separate you from the competition.
- You’re frustrated, but you keep your mouth shut. It’s his company, he can do what he wants, right? You’ll trudge through this until something better comes along.
Slide 4 - Step 3: Have the Conversation
- Begin the conversation with your facts
- Don’t mix in the story!
- Invite the other person to contribute their facts
- If you’re doing it right, everyone should agree so far
- If you still believe your story (and usually you won’t)
- Tentatively share it, then share your feelings
- Invite the other to share their story
- Agree on a shared purpose
- It’ll be your goal, if the other person agrees to it
Slide 5 - Step 4: Decide on a Resolution
- Ask Yourself
- Who cares?
- Who knows?
- Who must agree?
- How many people is it worth involving?
Slide 6 - Crucial Conversations
- Tools for Talking when the Stakes are High