Top Tips For Surface Deployment

Recommendations to ensuring your Surface device deployment goes well #Surface3 #SurfacePro3 #Surface #MSFTEdu #Windows8

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Top Tips For Surface Deployment

Created 2 years ago

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Recommendations to ensuring your Surface device deployment goes well #Surface3 #SurfacePro3 #Surface #MSFTEdu #Windows8
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Slide Content
  1. Tips for a Successful Surface Deployment

    Slide 1 - Tips for a Successful Surface Deployment

    • Jason Trump
    • Senior Education Specialist – Devices
    • Microsoft
  2. #1 Follow the Deployment & Admin Guide

    Slide 2 - #1 Follow the Deployment & Admin Guide

    • Microsoft has put together a single technical guide covering best practices for a Surface deployment.
    • Recommendation
    • Download the Deployment and Administration Guide.
    • Be prepared – it’s not a light read of 160 pages of essential reading!
    • Deployment & Admin Guide - http://www.microsoft.com/en-us/download/details.aspx?id=45292
  3. #2 Update Firmware

    Slide 3 - #2 Update Firmware

    • Surface features firmware which can be easily updated to fix technical issues and optimise how the device works in customer environments. Most common issues are resolved by updating firmware.
    • Methods to update firmware
    • Run Windows Update on the device (NB. WSUS will not distribute firmware updates), or
    • Download and deploy updates using an MDM, or
    • Manually run update MSI on each device from USB or a network drive
    • Firmware & Driver Updates - http://www.microsoft.com/download/details.aspx?id=38826
    • Surface Update History Log - http://www.microsoft.com/surface/support/install-update-activate/surface-update-history
  4. #3 Avoiding and Fixing WiFi Issues

    Slide 4 - #3 Avoiding and Fixing WiFi Issues

    • There’s a lot of 802.11x WiFi “standards” which continue to evolve from draft standards and are often subject to vendor-specific tweaks aimed at optimising performance. The Marvel adapter driver used in Surface was written from the ground up and focuses on ratified standards as much as possible.
    • How to resolve WiFi performance issues
    • Ensure your Surface devices are updated to latest firmware
    • Ensure your WiFi Access Points are updated with their latest firmware release per their manufacturers guidelines.
    • Report any ongoing WiFi issues to Microsoft Support so we can continue to improve compatibility and performance.
  5. #4 SSD Drives and Driver Support

    Slide 5 - #4 SSD Drives and Driver Support

    • It’s crucial that you only use the official Microsoft Surface driver pack in any custom image. Do not inject drivers for other device types or use a generic Intel SSD driver. Some drivers will PnP improperly and cause problems such as slow performance or boot errors.
    • How to avoid SSD issues
    • Build a Surface-specific custom image, and only inject official drivers designed for Surface.
    • If device boots to the UEFI screen and doesn’t seem to recognise the SSD then your device may need to be replaced. Contact Surface Support or your Reseller to lodge a service request.
    • Driver Downloads - http://www.microsoft.com/download/details.aspx?id=38826
  6. #5 Caution around Power Plans

    Slide 6 - #5 Caution around Power Plans

    • Surface is a Connected Standby Device that will go into a connected standby state for 4 hours and then hibernate using the factory image. If you have deployed your own custom image, it’s unlikely your device is sleeping/hibernating correctly.
    • How to build power plans in a custom image
    • Review blog article
    • Follow guidance in TechNet Article KB2998588
    • Blog Post - http://blogs.technet.com/b/askcore/archive/2014/11/05/surface-pro-3-hibernation-doesn-t-occur-on-enterprise-install.aspx
    • TechNet Article KB2998588 - http://support2.microsoft.com/kb/2998588
  7. Slide 7

    • #6 Heat and Intel Core i Processors
    • Surface Pro devices use high performance Intel Core iX family processors that consume a lot of power and will generate heat. It’s normal for the device to get warm!!
    • Things to be aware of
    • A new device will have a lot of CPU activity at first as the drive contents are indexed etc.
    • More heat is generated when the processor is working hard such as when doing intensive tasks or playing games.
    • Don’t worry, your device won’t cook! Internal temperature sensors will shut down the device if there’s any risk due to excessive heat.
    • If your device shows a thermometer icon then it cannot start until ambient temperature reduces (eg. Left inside a hot car)
  8. Surface Product Support

    Slide 8 - Surface Product Support

    • www.surface.com/support
    • Consumer Support
    • Commercial Support
    • Contact your authorised device reseller
    • www.surface.com/support/business
    • TechNet Surface Information - https://technet.microsoft.com/en-us/windows/dn903161
    • TechNet Surface Blog - http://blogs.technet.com/b/surface/
  9. Test your knowledge

    Slide 9 - Test your knowledge

  10. Test your knowledge

    Slide 10 - Test your knowledge

  11. Test your knowledge

    Slide 11 - Test your knowledge