Accessible Crowdwork?

Summary of research published at CSCW 2015 about the accessibility of microtasking workplaces to people with disabilities.

microtaskingcrowdwork
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Accessible Crowdwork?

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Summary of research published at CSCW 2015 about the accessibility of microtasking workplaces to people with disabilities.
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Slide Content
  1. Accessible Crowdwork?

    Slide 1 - Accessible Crowdwork?

    • Kathryn Zyskowski, Meredith Ringel Morris, Jeffrey P. Bigham, Mary L. Gray, Shaun K. Kane
  2. The Evolution of Work

    Slide 2 - The Evolution of Work

  3. Who are the Turkers?

    Slide 3 - Who are the Turkers?

    • Ipeirotis, ACM XRDS 2010
    • Ross et al., CHI 2010
    • Martin et al., CSCW 2014
  4. Methodology

    Slide 4 - Methodology

    • Interviews
    • 9 job coaches
    • 8 crowd workers with disabilities
    • Survey
    • 486 American adults w/ disabilities
    • 12.4% had tried crowd work
    • 18.8% declined a task in the past 3 months
    • 28.1% had trouble completing a task in the past 3 months
    • Disability
    • Respondents
    • Cognitive impairment
    • 5.0%
    • Dyslexia/reading disability
    • 7.9%
    • Blindness/low vision
    • 12.7%
    • Motor/dexterity challenge
    • 16.4%
    • Autism spectrum
    • 4.4%
    • Deafness/hard-of-hearing
    • 18.4%
    • Other disability
    • 41.2%
    • Serious health condition
    • 35.5%
  5. Unpacking Accessibility

    Slide 5 - Unpacking Accessibility

    • Level 1: Accessibility (usability) of crowdwork software
    • Platform
    • 3rd-party sites
    • Level 2: Accessibility of microtasking workflows
    • Identifying tasks appropriate for abilities
    • Managing multi-tasking and app/UI switching
    • Time limits
    • Level 3: Accessibility of new job experiences
    • Learning about crowdwork
    • Reputation systems and advancing up the career ladder
  6. Implications for Design

    Slide 6 - Implications for Design

    • Metadata for tasks to indicate required abilities
    • Could be automated w/ recommender systems, labeling by other workers, etc
    • Allow workers to sub-contract components of tasks to others
    • Adjudication process to remove negative reputation points
    • Optional self-identification in worker profile to enable micro-breaks, task-matching
    • Online community for workers w/ disabilities
    • Modify APIs or change policies to encourage or require compliance by 3rd parties