final assignment Assante Bazoumana

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final assignment Assante Bazoumana

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  1. Disrupt ... , our GovernmentOur Government should disrupt with their former way of administrating by introducing a periodic self rating system to ministries being assessed by peers and citizens. Peers as challengers or competitors and citizens as customers : this could be a great Platform used by investors, UN & so on .

    Slide 1 - Disrupt ... , our GovernmentOur Government should disrupt with their former way of administrating by introducing a periodic self rating system to ministries being assessed by peers and citizens. Peers as challengers or competitors and citizens as customers : this could be a great Platform used by investors, UN & so on .

    • Designed for: Insead Inovation Courses
    • Designed by: Assante Bazoumana
    • Date: April 12th 2015
    • Version: 1
  2. Key Partners

    Slide 2 - Key Partners

    • Partners :
    • National IT Company,
    • National Agency of Telecommunication & IT,
    • National privates IT companies – Gotic
    • IDC
    • Suppliers
    • Orange telecommunication
    • Microsoft
    • HP
    • Banks
    • Key resources from Partners
    • Consultancy
    • Funds
    • Software
    • HW
    • Partner’s key activities
    • Consultancies
    • Project Management
    • Telecommunication
    • Process & quality management
    • Who are our key partners?
    • Who are our key suppliers?
    • Which key resources are we acquiring from partners?
    • Which key activities do partners perform?
    • Motivations for partnerships optimization and economy reduction of risk and uncertainty
    • Acquisition of particular resources and activities
  3. Key Activities

    Slide 3 - Key Activities

    • Activities our value Proposition required
    • Identify each ministry short/long term goals
    • Defining rating process for each Ministry
    • Identify who is going to rate
    • Distribution
    • How to reach people for rating : Peers, customers & other citizens
    • Orange telecommunication
    • Azure
    • Customer RELATIONSHIP
    • Medium
    • Revenue streams
    • TBD
    • What key activities do our value propositions require?
    • Our distribution channels?
    • Customer relationships?
    • Revenue streams?
    • Categories
    • Production
    • Problem solving
    • Platform/network
  4. Value Propositions

    Slide 4 - Value Propositions

    • Value
    • This Opp will give Customer a real vision of service delivery and a better satisfaction of citizens, providers and international organization.
    • Customer Problems
    • Government would like to see :
    • more productivity from civil servants
    • Citizens & companies happy with government Services : Doing Business
    • Bundle & products
    • Sharepoint, .Net, SQL, Azure
    • What value do we deliver to the customer?
    • Which one of our customer’s problems are we helping to solve?
    • What bundles of products and services are we offering to each customer segment?
    • Which customer needs are we satisfying?
    • Characteristics
    • Newness
    • Performance
    • Customization
    • “Getting the job done”
    • Design
    • Brand/status
    • Price
    • Cost reduction
    • Risk reduction
    • Accessibility
    • Convenience/usability
  5. Customer Relationships

    Slide 5 - Customer Relationships

    • Relationship
    • Strong relationship , understanding their need, being close to them and bringing the right resources at the right time when they need it.
    • Which One have we established
    • Understanding their need
    • Bringing the right resources
    • How are they integrated with our business model
    • Isolated platforms
    • How costly are they
    • Need to plan a prototype
    • What type of relationship does each of our customer segments expect us to establish and maintain with them?
    • Which ones have we established?
    • How are they integrated with the rest of our business model?
    • How costly are they?
    • Examples
    • Personal assistance
    • Dedicated personal assistance
    • Self-service
    • Automated services
    • Communities
    • Co-creation
  6. Customer Segments

    Slide 6 - Customer Segments

    • For whom are creating Value
    • Presidency
    • Prime Minister
    • Ministry of IT
    • Who is the most important Customer
    • Ministry of ITC
    • For whom are we creating value?
    • Who are our most important customers?
    • Mass market
    • Niche market
    • Segmented
    • Diversified
    • Multi-sided platform
  7. Key Resources

    Slide 7 - Key Resources

    • Key resources our value Proposition require
    • HR Consultants
    • Process, Project & Quality Management
    • IT deployment partner & Consultant
    • HR managers from Ministries
    • Software + Platform
    • Internet Connection
    • Funds
    • Distribution Channels
    • Azure Platform
    • Internet
    • Partners
    • Customer relationship
    • Citizens Management tool
    • Social components for multiple interaction
    • Revenue Stream
    • TBD
    • What key resources do our value propositions require?
    • Our distribution channels?
    • Customer relationships?
    • Revenue streams?
    • Types of resources
    • Physical
    • Intellectual (brand patents, copyrights, data)
    • Human
    • Financial
  8. Channels

    Slide 8 - Channels

    • Thru which Chanel do the customer want to be reached
    • Physical
    • Email
    • Phone
    • How are we reaching them now?
    • All channels
    • Which work best
    • Physical
    • How are we integrating them with customer routine
    • Setting Meetings in advance with follow up plan
    • Through which channels do our customer segments want to be reached?
    • How are we reaching them now?
    • How are our channels integrated?
    • Which ones work best?
    • Which ones are most cost-efficient?
    • How are we integrating them with customer routines?
    • Channel phases
    • Awareness
    • How do we raise awareness about our company’s products and services?
    • Evaluation
    • How do we help customers evaluate our organization’s value proposition?
    • Purchase
    • How do we allow customers to purchase specific products and services?
    • Delivery
    • How do we deliver a value proposition to customers?
    • After sales
    • How do we provide post-purchase customer support?
  9. Cost Structure

    Slide 9 - Cost Structure

    • What are the most important costs inherent in our business model?
    • Services and deployment Cost
    • Licenses Cost
    • Fixed cost
    • Which key resources are most expensive?
    • Services and deployment Cost
    • Which key activities are most expensive?
    •  Defining rating process with all stakeholders
    • The business is more
    • Value driven : improve productivity & efficiency within government civil Servant and set a reward program
    • What are the most important costs inherent in our business model?
    • Which key resources are most expensive?
    • Which key activities are most expensive?
    • Is your business more
    • Cost driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
    • Value driven (focused on value creation, premium value proposition)
    • Sample characteristics
    • Fixed costs (salaries, rents, utilities) variable costs
    • Economies of scale
    • Economies of scope
  10. Revenue Streams

    Slide 10 - Revenue Streams

    • For what value are they willing to pay
    • 2 000 000 USD
    • For what do they currently pay
    • 3 000 000 USD
    • How will they prefer to pay
    • Wire
    • How much does each Revenue stream contribute to overall
    • TBD
    • For what value are our customers really willing to pay?
    • For what do they currently pay?
    • How are they currently paying?
    • How would they prefer to pay?
    • How much does each revenue stream contribute to overall revenues?
    • Types
    • Asset sale
    • Usage fee
    • Subscription fees
    • Lending/renting/leasing
    • Licensing
    • Brokerage fees
    • Advertising
    • Fixed pricing
    • List price
    • Product feature dependent
    • Customer segment dependent
    • Volume dependent
    • Dynamic pricing
    • Negotiation (bargaining)
    • Yield management
    • Real-time-market
  11. Slide 11

    • Designed by: Business Model Foundry AG
    • The makers of Business Model Generation and Strategyzer
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